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PROCESS CONSULTATION

 

Ed Schein

 

Schein believes that interventions should be about helping them to help
themselves, not be about telling them what to do. Interventions should help
organisations learn at their own pace and develop their own insights.

Schein suggests ten principles of helping:

1) Always try to be careful.
2) Always stay in touch with the current reality.
3) Access your ignorance.
4) Everything you do is an intervention.
5) The Client owns the problem and the solution.
6) Go with the flow.
7) Timing is crucial.
8) Seize the moment for constructive intervention.
9) Be prepared for surprises and learn from them.
10) Share the problem.

Process Consultation

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