Each of the approaches, theories and tools in the Art of Change Making draws on a range of resources, websites, videos and books. These were used to inform the content of the book as well as providing a full explanation.

Below you will find the references taken from the book for each of the approaches:


Navigating the guide – Pg 3
Deborah Ghate, Jane Lewis, and David Welbourn, Systems Leadership: Exceptional Leadership for Exceptional Times – Synthesis Paper (Nottingham: Virtual Staff College, 2014) [online edition, available at]. Ghate and Lewis completed the research in conjunction with the Colebrooke Centre for Evidence and Implementation, while Welbourn’s contribution was in conjunction with the Centre for Health Enterprise at the Cass Business School, City University, London.

Understanding Systems

An Ecology of Mind – Pg 15 (n.d.) Gregory Bateson [Online]. Available at (Accessed 27/11/2014). (n.d.) Press [Online]. Available at (Accessed 27/11/2014).
Batseon, G. (1972 [1987]). Steps to an Ecology of Mind: Collected essays in Anthropology, Psychiatry, Evolution, and
Epistemology. [Online]. Jason Aronson Inc. Northvale, New Jersey, London. Available (Accessed 02/12/2014).
Bateson, N. (2010) An Ecology of Mind [Online]. (Accessed 27/11/2014).
Jan van Boeckel, (2011) “When we find meaning in art, our thinking is most in sync with nature” A review of An Ecology of
Mind. [Online] Available at (Accessed 02/12/2014).


Evolutionary Biology – Pg 18
Maturana, H.R. and Varela F.J. (1972 [1980]) Autopoiesis and Cognition (The Realization of Living) [Online],
Reidel Publishing Company, Dordrecht, Holland and London, England, and Boston, USA. Available at (Accessed 05/11/2014).


Living Systems – Pg 21
Wheatley, M. J. and Kellner-Rogers. M. (1996) The irresistible future of organising [Online], Margaret J Wheatley. Available at (Accessed 27/08/2014).
Wheatley, M.J. and Frieze, D. (2006) Using Emergence to take Social innovations to Scale [Online], Margaret J Wheatley. Available at (Accessed 28/08/2014).


Understanding Networks – Pg 25 (n.d.) Small World Networks [Online]. Available at (Accessed 28/02/2015). (n.d.) Networks [Online]. Available at (Accessed 28/02/2015).
Qureshi, S.S. (1995) Organisations and Networks: Theoretical Considerations and a Case Study of Networking across Organisations [Online]. Available at (Accessed 05/11/2014). (n.d.) Small-World Network [Online]. Available at (Accessed 28/02/2015).
Simpson, J. (n.d.) Social Movements not Social Media. Leadership Centre.


The Strength of Weak Ties – Pg 29
Granovetter, M. (1983). The Strength of Weak Ties: A Network Theory revisited [Online]. Available at (Accessed 03/11/2014).
Granovetter, M. (1973) The Strength of Weak Ties [Online]. Available at (Accessed 03/11/2014).
Hmolypedia. (n.d.) Mark Granovetter [Online]. Available at (Accessed 03/11/2014).


The Tipping Point – Pg 32 (2014) The Tipping Point Reading Guide, Chapter 1: The three rules of epidemics [Online]. (Accessed 01/11/2014).
Gladwell, M. (n.d.) Chapter 1:The three rules of epidemics in The Tipping Point: How Little things can make a Big Difference [Online]. Available at (Accessed 01/11/2014).


Society 4.0 – from ego-system to eco-system – Pg 34 (n.d.) Ego-Eco. [Online], Presencing Institute. Available at (Accessed 13/10/2014).
Scharmer, O. (2013) From Ego-System to Eco-System Economies. [Online], Transformation. Available at (Accessed 13/10/2014).
Scharmer, O. (2008) Transforming Capitalism: Mapping the Space for Collective Leadership Action DRAFT [Online]. Available at (Accessed 11/10/2014).


Community – Pg 37
Block, P. (2007) Civic Engagement and the Restoration of Community: Changing the Nature of the Conversation [Online], Available at (Accessed 08/10/2014).
Borne, P. (n.d.) ‘Community: The Structure of Belonging. Speaker: P.Block’, [Podcast]. Available at (Accessed 08/10/2014).


Building Capital – Pg 40
Simpson, J. (n.d.) ‘Building Capital’ in The Politics of Place [Online], The Leadership Centre. Available at (Acccessed 01/02/2015).


Public Value – Pg 43
Gavel, D. (2008) Mark Moore on Creating Public Value [Online], Harvard Kennedy School. Available at (Accessed 12/09/2014).
NHS Institute for Innovation and Improvement. (n.d.) An Introduction to Public Value [Online]. Available at (Accessed 12/09/2014).


Four Orders and Systemic Constellations – Pg 46
del Poso, H. (1999) The Hidden Orders In Human Relationship Systems. By Bert Hellinger [Online], Available at (Accessed 15/10/2014).
Hellinger’s talk on constellation community 2007 part1 (2008) Youtube video, Added by hellingermany [Online]. Available at (Accessed 15/10/2014).
Hetherington, D and Hostetler, E. (n.d.) Science of the Soul [Online], The Constellations Group. Available at (Accessed 16/10/2014).
Turner, N and Udall N. (n.d.) ‘Four Ordering Forces in Human Systems’ in The Way of Nowhere. Nowhere Foundation.


Social Movements – Pg 51
Ganz, M. (2008) What is Public Narrative? [Online]. Available at (Accessed 24/10/2014).
Moyes and Company. (2013) Marshall Ganz on making Social Movements Matter [Online]. Available at (Accessed 24/10/2014).


Complexity – Pg 54
Griffen, D. (2010) ‘The importance of the complexity sciences for management and leadership’, Complexity & Management centre: Understanding the complex responsive processes of human organising, 23rd June 2014 [Blog]. Available at (Accessed 19/09/2014).
Interview med Ralph Stacey (2011) YouTube Video, added by Knowledge Lab [Online]. Available at (Accessed 19/09/2014). (n.d.) The Stacey Matrix (Online]. Available at (Accessed 19/09/2014).


Critical, Tame, Wicked Problems. Messy and Elegant solutions – Pg 58
Grint, K. (2008) Wicked Problems and Clumsy Solutions: the Role of Leadership [Online], The British Association of Medical
Managers. Petersgate House. Available at Accessed 16/09/2014). (n.d.) The Leadership Challenge of Wicked Problems: Keith Grint [Online]. Available at (Accessed 16/09/2014).
Knowledge Interchange. (n.d.) Interview: Professor Keith Grint: Keith Grint on Leadership [Online]. Available at (Accessed 16/09/2014).


The Landscapes Framework – Pg 62
Gordon, P and Plamping, D and Pratt, J. (2010). Working Paper: Working in Systems: The Landscapes Framework [Online]. Centre for Innovation in Health Management, The University Of Leeds. Available at (Accessed 16/10/2014).

Understanding People

Ethnography – Pg 69
Barton, D. (n.d.) What is Ethnography [Online], National Research and Development Centre for adult literacy and numeracy. Available at (Accessed 20/10/2014).
The University of Strathclyde. (n.d.) Ethnograhy [Online]. Available at (Accessed 20/10/2014).


Cultural Theory and Clumsy Solutions – Pg 72
Douglas, M. (n.d.) History of Grid and Group Cultural Theory [Online]. Available at (Accessed 27/08/2014).
Just a thought: Cultural Theory, Interview with Michael Thompson (n.d.) YouTube video, added by Triarchy Press [Online]. Available at (Accessed 25/08/2014).
Social Science BAHA. (n.d.) ‘Lecture Series XLVII—Michael Thompson: ‘Cultural Theory and Clumsiness: Some Lessons from Nepal’, [Audio Clip]. Available at (Accessed 27/08/2014).
Triarchy press. (n.d.) Cultural Theory [Online]. Available at (Accessed 27/08/2014).
Triarchy Press. (n.d.) ‘Organising and disorganising’, Cultural Theory [Online]. Available at (Accessed 27/08/2014).


Cultural Dynamic Values Space – The Value Modes model – Pg 75
Cultural Dynamics Strategy & Marketing Ltd. (n.d.) The Values Modes [Online]. Available at (Accessed 05/11/2014).
Rose, C. (2012) Some Guidelines For Communicating With Settlers, Prospectors and Pioneers [Online], Available at (Accessed 05/11/2014).


Adoption Curves – Pg 78
JBDON. (n.d.) Roger’s Diffusion of Innovation Theory [Online]. Available at (Accessed 08/11/2014). (2013) The Technology Adoption Curve [Online]. Available at (Accessed 08/11/2014).


Change curve – stages of grief – Pg 81 (n.d.) Leadership models: change curve [Online]. Available at (Accessed 04/11/2014).
University of Exeter (n.d.) The Change Curve [Online]. Available at (Accessed 04/11/2014).


Taxonomy of Needs – Pg 84
J R Bradshaw et al. (1988) A Taxonomy of Social Need [Online], Johnathon Bradshaw on Social Policy: Selected Writings
1972-2011, University of York. Available at (Accessed 30/10/2014).

Maslow’s Hierarchy of Needs – a theory of human motivation – Pg 87
Boeree, C. (n.d.) Abraham Maslow [Online]. Available at (Accessed 12/01/2015).
Maslow, A. H. (1943) A Theory of Human Motivation [Online], Classics in the History of Psychology, Christopher D. Green. York
University. Toronto, Ontario. Available at (Accessed 12/01/2015).


Gestalt Theory of Change – Pg 90
Charlotte Sills, C and Lapworth P and Billy Desmond, B. (2012) An Introduction to Gestalt. Sage Publications
Critchley, King and Higgins (2007) Short stories about working from a Gestalt perspective by Bill Critchley in Organisational consulting. Middlesex University Press
Nevis, E (1998) Organisational consulting: a Gestalt approach. Cleveland Press
Parlett, M. (1991) ‘What is Gestalt? British Gestalt Journal, [online]. Available at (Accessed 20/08/2014).
Stevenson, H. (n.d.) Emergence: The Gestalt approach to change [Online], Cleveland Consulting Group inc. Available at (Accessed 18/09/2014).
Wesley, A.(1976) Authentic management: A Gestalt Orientation to Organisations and their development by Stanley Hermann and Michael Korenich.
Yontef, G. (1993) Gestalt Therapy: An introduction [Online], Awareness, dialogue and process. The Gestalt Journal Press. Available at (Accessed 20/08/2014).


Lewin’s Model of Change – Pg 94
Change Management Coach. (n.d.) The Kurt Lewin Change Management model [Online]. Available at (Accessed 19/08/2014).
Lewin, K. (1947) Human Relations, frontiers in group dynamics: ii. Channels of group life; Social planning and Action Research [Online], Sage Publications on behalf of The Tavistock Institute. Available at (Accessed 20/08/2014).
Lewin, Kurt. (2012[1951]) ‘Field theory in social science’ in Resolving social Conflicts and field theory in social science [ebook reader], Washington DC, American Psychological Association.
Nursing Theories. (2011) Change Theories. Kurt Lewin [Online]. Available at (Accessed 20/08/2014).


Transactional Analysis – Pg 97
Berne, E. (1964) The Games People Play: The psychology of human relationships [Online]. Available at,d.ZGU (Accessed 15/09/2014). (n.d.) Transactional Analysis [Online]. Available at (Accessed 15/09/2014).


Johari Window – Pg 101 (n.d.) The Johari Window Model [Online]. Available at (Accessed 30/10/2014). (n.d.) Building Deeper Connections with the Johari Window [Online]. Available at (Accessed 30/10/2014).


Positive Psychology – Pg 104
TED2004 (2004) Martin Seligman: The new era of Positive Psychology [Online]. Available at (Accessed 21/10/2014).


Learning Cycles and Learning Styles – Pg 106 (n.d.) Kolb’s Learning Cycles [Online]. Available at (Accessed 15/09/2014).
gptraininingnet (n.d.) Introduction to Learning Styles [Online]. Available at (Accessed 22/10/2014) .
Honey, P and Mumford, A. (n.d.) The Learning Styles Helpers Guide [Online]. Available at (Accessed 22/10/2014).
Honey, P and Mumford A. (1992 [1995]) Characteristics of the Four learning styles Learning Styles in The Manual of Learning Styles [Online]. Available at (Accessed 22/10/2014).
Kolb, D.A. (1984) Chapter 2: The process of Experiential Learning [Online], Experiential Learning: Experience as the Source of Learning and Development, Experience based learning systems inc. Available at (Accessed 15/09/2014). (n.d.) The Learning Styles Questionnaire [Online]. Available at (Accessed 22/10/2014).
Peterson, K. and Rutledge, M. (n.d.) Creating Adaptive Leaders and Organizations: Advantages of the New Kolb Learning Cycle and Styles Inventory as Compared with the MBTI [Online], Available at (Accessed 15/09/2014).
Schaack, L. (2012) ‘An AFS interview with David Kolb’, ICL Blog, 15 October [Blog]. Available at (Accessed 15/09/2014).


Neuro-Science – system 1 and system 2 – Pg 111
BBC Radio 4 Start the Week: Decision Making with Daniel Kahneman and Michael Ignatieff. (2014) BBC Radio 4, 2014. [Online]. Available at (Accessed 04/10/2014).
Kahneman, D. (2011) The Marvels and the Flaws of Intuitive Thinking: Edge Master Class 2011 [Online]. Available at (Accessed 04/10/2014).
Lawrence-Pietroni, C. (n.d.) Kahneman Input: How do we make up our minds. (Powerpoint) Leading Communities, Exeter.
Revkin, A.C. (2012) Daniel Kahneman on the trap of ‘Thinking that we know’ (Online Video), The New York Times: Dot Earth. Available at (Accessed 06/10/2014).


The Divided Brain – The master and his emissary – Pg 115
Emory, M. (2012) Dr. Iain McGilchrist on the divided brain: Q+A with Iain McGilchrist [Online]. Available at,/what-at-any-one-moment-is-governing-our-actions/ (Accessed 19/09/2014).
The Master and his Emissary: the divided brain and the reshaping of Western civilisation. (2011). ABC. 8 January [Online]. Available at transcript (Accessed 21/09/2014).
McGilchrist, I. (n.d.) Top Brain, Bottom Brain: A reply to Stephen Kosslyn & Wayne Miller: Exchange of views [Online], Available at (Accessed 19/09/2014).
McGilchrist, I. (2009) Introduction: The Master and His Emissary [Online]. Available at (Accessed 19/09/2014).


MBTI Myers Briggs Type Indicator – Pg 118 (n.d.) The Myers and Briggs Foundation [Online]. Available at (Accessed 23/10/2014). (n.d.) MBTI Type Today [Online]. Available at (Accessed 23/10/2014).

Understanding Groups

Basic Assumption Groups and Psychodynamic Approaches Pg 123
Atherton J, S. (2013) Learning and Teaching; Groups: other basic assumptions [Online]. Available at (Accessed 26/10/2014).
Hutton, C and Minahan M. (n.d.) Group Development Tools Practitioners can use [Online]. Available at (Accessed 26/10/2014).

Argyris, Theories of Action – double loop learning and organisational theories of action – Pg 127
Argyris, C. (n.d.) Teaching Smart People how to Learn [Online], Harvard Business review. Available at (Accessed 03/09/2014). (n.d.) Argyris: Theories of action, double-loop learning and organisational learning [Online]. Available at (Accessed 03/09/2014).

The Three Levels of Organisational Culture – Pg 131
Schein, E.H. (1999) Sense and Nonsense about Culture and Climate [Online]. Available at (Accessed 02/11/2014).
Schein, E. H. (2009) The Corporate Culture Survival Guide [Online]. Available at (Accessed 02/11/2014).

Cultural Web – Pg 134
Johnson,G.(n.d.) Mapping and Re-mapping organisational Culture: A Local Government Example. [Online]. Available at (Accessed 31/10/2014). (n.d.) The Cultural Web [Online]. Available at (Accessed 31/10/2014).

Change and Culture Complexity – Pg 138
Deffenbaugh, J. (n.d.) Opening Conduits of Communication. Frontline. London, Lanarkshire. (n.d.) The Cultural Web [Online]. Available at (Accessed 31/10/2014).
Deffenbaugh, J. (2014) Telephone Conversation with Emma Loftus, 1 October.
Seel, R. (2000) Culture and Complexity: New Insights on Organisational Change [Online], Available at (Accessed 23/09/2014).

Learning Organisations – Pg 141
Corporate Research Forum. (n.d.) ‘John Burgoyne: The nature of individual and organisational learning’ in Developing and
Delivering a Learning Strategy [Online]. Available at 01/11/2014). (n.d.) Peter Senge and The Learning Organisation [Online]. Available at (Accessed 30/09/2014).
KMT. (n.d.) Leadership and The Learning Organisation [Online]. Available at (Accessed 30/09/2014).
Peter Senge The Learning Organisation (2013) YouTube Video, added by Eliesha Training Ltd [Online]. Available at 30/09/2014).

Five Capacities of High Performance Teams – Pg 145
Hawkins, P. (n.d.) No Time for Heroes [Online]. Available at (Accessed 01/11/2014).
Hawkins, P (2011) Coaching Supervision: An Overview [Online], Bath Consultancy Group. Available at (Accessed 01/11/2014).
Hawkins, P. (2011) No Time for Heroes: Creating effective high performance leadership teams [Online], Bath Consultancy Group. Available at (Accessed 01/11/2014).
Peter Hawkins: 5 Disciplines of High Performance Teams (2012) YouTube Video added by Jesper Nytoft, Henly Business School [Online]. Available at (Accessed 01/11/2014).

Cross-functional teams and X-Teams – Pg 148
Ancona, D. (n.d.) X-Teams: Extroverted Teams That Lead and Innovate [Online], Stanford Videos, Kantola Productions. Available at (Accessed 02/10/2014).
Boundless Management. (n.d.) Cross-Functional Teams [Online]. Available at (Accessed 02/10/2014).
Velaction. (n.d.) Cross-Functional Team [Online]. Available at (Accessed 02/10/2014).
Briscoe, S. (2007) The New Teamwork [Online], Available at (Accessed 02/10/2014).
Clayton, P. (2010) ‘Deborah Ancona: Creating distributed leadership and xteams’, Total Picture Radio [Podcast]. Available at
Laubacher, R and Malone, Scott Morton, M.S. (2003) Inventing the Organisations of the 21st Century [Online], Massachusetts Institute of Technology. Available at (Accessed 02/10/2014). (2010) xteams [Online]. Available at (Accessed 02/10/2014).

Owl, Fox, Donkey, Sheep: Political Skills for Managers – Pg 154
Baddeley, S and James, K. (1987) Owl, Fox, Donkey, Sheep: Political Skills for Managers [Online], Management Education and Development. Vol. 18. Pt. 1. Available at 01/11/2014).
CTR Training. (n.d.) Owl, Fox, Donkey, Sheep: Political skills for Managers, (Taken from Simon Badderley et al.) [Online]. Available at (Accessed 01/11/2014).

Understanding the Connection between People and Performance
Results Based Leadership – Pg 157
The Sears Employee-Customer – Profit Model – Pg 159
Deffenbaugh, J. (2014) Email to E.Loftus. Sears. (07/11/2014).
Rucci, A.J and Kirn, S.P. and Quinn, R. T. (1998) The Employee Customer Profit Chain at Seers. [Online], Harvard Business Review. Available at (Accessed 07/10/2014).
Ulrich, D and Zenger, J and Smallwood N. (1999) Results-Based Leadership: How Leaders Build the Business and Improve the Bottom Line [Online], Get abstract: Compressed Knowledge. Available at: (Accessed 09/10/2014).

Employee Engagement – Pg 162
Deffenbaugh, J. (2014) Email to Emma Loftus, 02 October
Macleod, D and Clarke, N. (2013) Introduction Employee Engagement – The MacLeod Report [Online], Jo Dodds, Available at (Accessed 12/10/2014).
The MacLeod Review – David MacLeod (2009) YouTube video, added by bisgovuk [Online]. Available at (Accessed 13/10/2014).
The Macleod Review-Nita Clarke (2009) YouTube video, added by bisgovuk [Online]. Available at 13/10/2014).


Process Consultation – Pg 167
Schein, E.H. (n.d.) Process Consultation Revisited: Building the Helping Relationship [Online]. Available at (Accessed 14/10/2014).
Schein, E. H. (1997) The Concept of Client from a Process Consultation Perspective: A Guide for Change Agents [Online]. Available at (Accessed 14/10/2014).

Adaptive Leadership – Pg 171
Flower, J. (1995) A conversation with Ronald Heifetz: Leadership without Easy Answers [Online]. Healthcare Forum Journal. Available at (Accessed 06/09/2014).
Ronald Heifetz: The nature of adaptive leadership (2009) YouTube video, added by faithandleadership [Online]. Available at (Accessed 06/09/2014).

Public Narrative – Pg 174
Ganz, M. (2008) What is Public Narrative? [Online]. Available at (Accessed 24/10/2014).
Ganz, M. (2010) Leading Change: Leadership, Organisations and Social Movements [Online]. Handbook of Leadership Theory and Practice: A Harvard Business School Centennial Colloquim, Harvard Business Press, Boston. Available at (Accessed 24/10/2014).

Dialogue – Pg 177
Burkhardt, V. (2010) Idea Connection Interview with William Isaacs, Author of Dialogue: The Art of Thinking Together [Online], Available at (Accessed 11/09/2014).
Williams, L. (n.d.) William N. Isaacs take on dialogue [Online]. Available at (Accessed 11/09/2014).

Vital Conversations – The FAB approach – Pg 180
Grimsley, A. (2010) ‘Difficult Conversation: Developing a FAB response’, Alec Grimsley, 8 July [Blog]. Available at (Accessed 07/11/2014).

Framing/Reframing – Pg 182
Kahneman, D. (2011) The Marvels and the Flaws of Intuitive Thinking: Edge Master Class 2011 [Online]. Available at (Accessed 04/10/2014).
NLP world. (n.d.) Content Reframing [Online]. Available at (Accessed 31/10/2014).

Push and Pull Influencing Style – Pg 184 (n.d.) ‘Pull Management’ vs ‘Push Management’ systems [Online]. Available at (Accessed 11/09/2014).
Situations Management Inc. (n.d.) The origins of the influence style of questionnaire [Online]. Available at (Accessed 11/09/2014). (n.d.) Push and Pull (The competencies required for working internationally) [Online]. Available at (Accessed 11/09/2014).

Mindfulness – Pg 187 (n.d.) Right Mindfulness. A foundation of Buddhist Practices [Online]. Available at (Accessed 08/01/2015).
Scharmer, O. (2014) Collective Mindfulness:The Leaders new work. [Online] 04/07/2014. Available at (Accessed 08/01/2015).
Spenser-Oatey, H. (n.d) Mindfulness for Intercultural Intercation (v.2) A compilation of Quotes. [Online]. Warwick University. Available at (Accessed 08/01/2015).

Reflective Practice – Pg 190 (n.d.) Donald Schon’s Presentation:”Educating the Reflective Practitioner” to the 1987 meeting of the American Educational Research Association Washington, DC [Online]. Available at (Accessed 21/10/2014).
Schon,D. (1987) The Reflective Practitioner: How Professionals think in Action [Online]. Available at (Accessed 21/10/2014).


Lewin’s Force Field Analysis – Pg 195
Lewin, Kurt. (2012[1951]) ‘Field theory in social science’ in Resolving social Conflicts and field theory in social science, [ebook reader], Washington DC, American Psychological Association
NHS institute for innovation and improvement [Online]. Available at (accessed 18/08/2014).

Power Mapping – Pg 198
Move on Councils. (n.d.) Community Map Power Guide [Online]. Available at (Accessed 06/11/2014). (n.d.) Influence maps [Online]. Available at (Accessed 06/11/2014).

Stakeholder Analysis – Trust and Agreement – Pg 200
Galoppin, L. (2008) A Conflict isn’t always a bad thing, Reply [Online]. Available at (Accessed 19/10/2014).
Ibarra, H. (n.d.) Building Coalition, University of Washington [Online]. Available at (Accessed 19/10/2014).

Multiple Cause Diagrams – Pg 203
Chapman, J. (n.d.) Introduction to Multiple Cause Diagrams. [Online], OPM, Demos; Demos staff overview. Available at (Accessed 30/09/2014).
Open University. (n.d.) Drawing a diagram from scratch [Online]. Available at (Accessed 30/09/2014).
Open University. (n.d.) Effective ways of displaying information: Multiple Cause Diagrams [Online]. Available at (Accessed 29/09/2014).
Open University. (n.d.) Multiple Cause Diagrams [Online]. Available at (Accessed 29/09/2014).

Organisational Design – The Star Model – Pg 207
Galbraith, J, L. (n.d.) The Star Model [Online]. Available at (Accessed 06/11/2014).

Co-production – The Egg Model – Pg 210
Alakeson, V. and Bunnin, A. and Miller, C. (2013) Coproduction of health and wellbeing outcomes: the new paradigm for effective health and social care [Online], OPM. Available at (Accessed 03/11/2014).
Carr, S and Needham, C. (2009[2012]) Coproduction: An emerging evidence base for adult social care transformation [Online]. Available at (Accessed 03/11/2014).

Results (Outcomes) Based Accountability (RBA or OBA) – Pg 213
Freidman, M. (2014) Results based accountability 101 20-minute presentation Slides (Powerpoint) [Online]. Fiscal Policy Studies Institute. Available at (Accessed 06/10/2014). (n.d.) RBA Implementation Guide [Online]. Available at (Accessed 06/10/2014).

Open Strategy – PRUB (Projects, Results, Users, Benefits) – Pg 215
Driver, P. (2014) Introduction Validating Strategies: Project, Results, Uses, Benefits. Gower Publishing [Online]. Available at (Accessed 12/10/2014).
Driver, P. (2010) Strategic thinking & integrated strategy system: PRUB and Open Strategies [Online]. Available at (Accessed 12/10/2014).
Open Strategies [Online]. Available at (Accessed 12/10/2014).

Nudge Theory – designing choice environments – Pg 218 (n.d.) Nudge theory [Online]. Available at (Accessed 08/09/2014).
Leonard, T.C. (n.d.) Book Review, Richard H. Thaler, Cass R. Sunstein, Nudge: Improving decisions about health, wealth, and happiness [Online]. Available at (Accessed 08/09/2014).
Local Government Association. (n.d.) Changing behaviours in Public Health: To nudge or to shove [Online]. Available at (Accessed 08/09/2014).
Richard Thaler – Nudge: improving decisions about wealth, health and happiness (2010) YouTube Video, added by The RSA [Online]. Available at (Accessed 08/09/2014).

Nominal Group Technique – Pg 220 
Scottish Health Council (n.d.) Nominal Group Technique [Online]. Available at (Accessed 29/10/2014).

Appreciation Process – Pg 222 (n.d.) Brain storming and problem solving [Online]. Available at (Accessed 04/09/2014). (n.d.) Appreciation (Situational) [Online]. Available at (Accessed 04/09/2014).

Presentations and Lectures – Pg 224 (n.d.) Adobe Presenter 10: Features [Online]. Available at (Accessed 18/10/2014).
Anderson, C. (2013) How to give a Killer Presentation [Online]. Available at (Accessed 17/10/2014.) (n.d.) Keynote for ios [Online]. (Accessed 18/10/2014). (n.d.) Google Slides: About [Online]. Available at (Accessed 18/10/2014).
Griffith, E. (2014) Top free Software picks: Presentation Software [Online]. PC Mag. Available at (Accessed 17/10/2014). (n.d.) Haiku Deck: Our Story [Online] Available at (Accessed 18/10/2014).
Loughborough University. (n.d.) Making a Presentation [Online]. Available at (Accessed 17/10/2014). (n.d.) PowerPoint: Make your Point [Online]. Available at (Accessed 18/10/2014). (n.d.) Powtoon: Create Animated Videos and Presentations [Online]. Available at (Accessed 18/10/2014). (n.d.) Prezi: Presentation Software [Online]. Available at (Accessed 18/10/2014). (n.d.) Slidedog: Features [Online]. Available at (Accessed 18/10/2014).
University of London Deanery. (n.d.) Improve your Lecturing [Online]. Available at (Accessed 06/11/2014).

Action Learning – Pg 232
IFAL (n.d.) Action Learning [Online], International Foundation for Action Learning. Available at (Accessed 03/09/2014).
IFAL(n.d.) Where Action Learning is coming from and where it is going [Online], International Foundation for Action Learning. Available at (Accessed 03/09/2014).

Communities of Practice (CoP) – Pg 235
Wenger, E. (n.d.) Communities of Practice: An Introduction [Online]. Available at (Accessed 02/09/2014
Wenger,E. (1998) Communities of Practice: Learning as a social system [Online]. Available at (Accesssed 02/09/2014).

Coaching Conversations (Individual and Team) – Pg 238
The GROW Model (Goals, Reality, Options, Will) (n.d.) What is the GROW Coaching model about? [Online]. Available at (Accessed 20/08/2014).
Renton, J. (2009) Coaching and Mentoring. What they are and how to make the most of them [Online], The Economist. Available at (Accessed 20/08/2014).
Whitmore, John. (2014) Coaching and the principles on which it stands are timeless and global. It is a significant bridge towards awakening and self responsibility, 27th June [Twitter]. Available at (Accessed 20/08/2014).
Whitmore, John. (2014) Engagement creates performance, 27th June [Twitter]. Available at (Accessed 22/08/2014).
Whitmore, John. (2014) To make wise choices in life, even in simple matters, we have to have goals that we can refer to every day, May 15th [Twitter]. Available at (Accessed 20/08/2014).

Transformational Coaching – The CLEAR model (Contracting, Listening, Explore,
Action, Review) – Pg 241
Hawkins, P and Smith, N. (2013) Transformational Coaching [Online], Bath Consultancy Group. Available at[313].pdf (Accessed 01/11/2014).

Coaching Conversations – The Inner Game (self 1 & self 2) – Pg 246
Gallwey, W.T. (n.d.) About The Inner Game: A brief history of The Inner Game [Online]. Available at (Accessed 22/08/2014).
Gallwey, W.T. (1974 [2005]) The Inner Game of Tennis: The Classic Guide to the Mental Side of Peak Performance [ebook reader], New York, Random House Trade Publications (n.d.) About The Inner Game: Intro to The Inner Game [Online]. Available at (Accessed 22/08/2014).

Learning History – Pg 250
Kleiner, A and Roth, G. (1997) Learning Histories: A New Tool For Turning Organizational Experience Into Action [Online]. Available at (Accessed 06/02/2014).
Leadership centre (n.d.) Appendix B: Learning Histories in Places, people and Politics: Learning to do things differently. Leadership centre, London.
MIT. (n.d.) Chapter One: Introduction to Learning History theory and practice [Online], Field Manuel for the Learning Historian. Available at (Accessed 06/02/2014).

Communication Circles – talking circles, wisdom circles, open circles – Pg 253 (n.d.) Native American Talking Circles [Online]. Available at (Accessed 26/09/2014).
Franzen, C. (2009) Native American Talking Circles: A Culturally Competent Structured Group Intervention to Address Youth Mental Health Issues [Online]. Available at (Accessed 26/09/2014).
Mi’kmaq Spirit. (n.d.) Mi’knaw Culture, spirituality, The Talking Circle [Online]. Available at (Accessed 26/09/2014).

Future Search ( – Pg 256 (Accessed 05/10/2015).

Open Space – Pg 259
Open Space intro by Harrison Owen (2010) Vimeo, added by Harrison Owen [Online]. Available at (Accessed 08/10/2014.)
Open Space Technology-Interview with Harrison Owen (2007) YouTube video, added by hohcoach [Online]. Available at (Accessed 08/10/2014).
Owen, H. (n.d.) Opening Space for Emerging Order [Online]. Available at (Accessed 08/10/2014).
Owen, H. (1992) Open Space World: In the Beginning [Online]. Available at (Accessed 08/10/2014).

World Café ( – Pg 263