Posted on March 23rd, 2010
The IDeA has today published a report that highlights the importance of customer insight work in the Total Place project.
Starting with the customer is increasingly recognised as the most productive way of designing or re-designing services. Basing developments on a real insight into customer needs, aspirations and behaviours should produce better services, as well as providing a solid platform for cross-organisational collaboration.
This report, produced by IDeA in collaboration with Communities and Local Government, sets out to:
The report draws on the experience of the original Total Place pilots and is illustrated by examples from a range of local authorities and their partners.
To download a full copy of the report and read more about the discount viagra IDeA’s work on purchase cialis customer insight, visit their website.
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